Last updated: [Date]
Welcome to [Company Name]’s privacy policy (“Privacy Policy” or “Policy”).
[Company Name] [Legal Entity Name, e.g., Pvt. Ltd.] and its affiliates (collectively, “[Company Short Name]”, “we” or “us”) are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at [Website URL] or mobile application [App Name] (collectively, “Platform”) or avail products or services that [Company Short Name] offers you on or through the Platform (collectively, the “Services”). In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Professional Services”.
At [Company Short Name], we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.
Please note that unless specifically defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions, available at [Terms & Conditions URL] (“Terms”). Please read this Policy in consonance with the Terms.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
(a) How this Policy applies:
This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.
By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.
(b) Review and Updates: We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
(c) Third-Party Services:The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.
We collect different types of personal data about you, including but not limited to:
- Contact Data – such as your address, email address, and phone number.
- Identity and Profile Data – such as your name, username, gender, and profile information.
- Marketing and Communications Data – such as your preferences, feedback, survey responses, service requests, and communication history.
- Technical Data – such as IP address, browser type, device type, access time, location data, and Platform usage patterns.
- Transaction Data – such as details of the Services you have availed and limited payment information necessary to process transactions.
- Usage Data – such as booking history, activity on the Platform, and time spent on the Platform.
We may also use aggregated, non-identifiable statistical data for business and service improvement.
We collect personal data through:
-
- Direct Interactions – when you register, book a service, fill forms, or contact us.
- Automated Technologies – such as cookies, server logs, and analytics tools that capture browsing behaviour.
- Third-Party Sources – such as analytics providers, advertising networks, or service professionals who provide Professional Services to you.
We may use your personal data for the following purposes:
- To verify your identity and create an account.
- To provide and manage Services and Professional Services.
- To process bookings and payments.
- To communicate updates, notifications, and customer support.
- To personalise your experience and recommend relevant services.
- To send marketing and promotional offers (where permitted).
- To comply with legal obligations.
- To improve service quality, customer support, and business operations.
- To enforce our Terms and protect our rights.
We use cookies and similar technologies to distinguish users, save preferences, track interactions, and improve user experience. Third-party analytics providers may also place cookies on our Platform. You can control cookie settings via your browser.
We may share your personal data with:
- Service Professionals – to enable them to provide Professional Services.
- Trusted Third Parties – such as hosting providers, payment processors, and marketing partners.
- Internal Affiliates – within our group companies.
- Legal Authorities – where disclosure is required under law.
- Access and Update – You may request a copy or correction of your data by emailing [support email].
- Opt-Out – You may unsubscribe from marketing emails using the opt-out option in such communications.
- Data Portability & Deletion – You may request deletion of your account and data by contacting us at [support email].
We use industry-standard measures such as encryption, password protection, and secure servers to safeguard your personal data. However, you are responsible for keeping your login credentials confidential.
We retain personal data for as long as necessary to provide Services and meet legal obligations. Certain transaction records may be retained even after account deletion.
If we undergo a merger, acquisition, or asset transfer, your personal data may be transferred as part of the business assets.
We may update this Policy from time to time. Changes will be posted on the Platform, and continued use after updates will be deemed as consent.
For any questions, concerns, or grievances regarding this Policy, you may contact:
Grievance Officer- Name: [Grievance Officer Name]
- Designation: [Designation]
- Email: [support@homeservices.com ]
- Name:Phone: [+91 98765 43210]
